City employees may get HSA-related tax documents 2 ways. If they receive paper statements via mail, tax documents will be included with the Jan. statement. If not receiving paper statements, then tax documents must be obtained via Internet Banking.
If an employee believes they should receive paper statements but does not, they should contact HSA Bank to confirm their correct address is on file. If an employee does not remember if they set up Internet Banking, they should contact HSA Bank to confirm and request assistance. HSA Bank’s Customer Contact Center number is (800) 357-6246 and they are open Monday - Friday from 7 am to 9 pm CT. Beginning December 28, the Customer Contact Center will also be open on Saturdays from 9 am to 1 pm CT.
Employees who have questions may use the contact information above.